Delivery & Shipping
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I'm missing some items in my parcel. Where is the rest?
**Standard items will ship separately to our Made To Order items.** Made to Order items can take up to 15 business days to ship after you place your order. If you placed a particularly large order, it may ship in two or more separate satchels. These are usually shipped using the same tracking nu... -
How long will it take for my order to arrive?
Standard Items (not made to order or personalised) We generally ship orders in 1-3 business days. Our items are shipped out of Melbourne and shipping times can vary by destination. Please note actual delivery timeframes are out of our hands once the item is with Australia Post. Standard Post T... -
Can I change my delivery address?
We can only change your delivery address if we have not started processing your order. Please get in touch with our team immediately if you need to change your delivery address. Replying to your order confirmation email is the quickest way as it contains all of your relevant order information. ... -
Do you deliver internationally?
We definitely do. However, we've restricted our shipping options to selected countries due to delivery partner updates You will receive a live shipping quote at the check out stage for international shipping. -
You can track your order using the tracking code link provided in your Tracking Email. Alternatively, you can enter your tracking code manually on the Australia Post website below. https://auspost.com.au/mypost/track/
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My tracking hasn’t updated in a few days.
Our parcels go directly from our warehouse to the relevant state sorting facility, so you may not see a scan for several business days while they are in transit to your state facility. This is especially apparent for parcels shipping to WA, FNQ or NT where scans may not appear for up to 6 busines... -
My tracking says delivered but I never received it.
All of our parcels are shipped with signature required. However, due to delivery partner regulations, signatures may not be enforced - especially if you elected to have the parcel left. Please get in touch with us and we can check who signed for your parcel. If you requested Australia Post to l... -
Where is my Tasmania JackJumpers Championship Merch?
We totally understand your excitement to wear your Tasmania JackJumpers NBL24 Championship Merch. However, please remember the current dispatch times to receive your kit. We have been dispatching orders since 15/4 as noted on the product page and kindly thank you and ask for your continued patie...