Returns & Exchanges

  • Do you accept returns or refunds?

    We offer an easy exchange process for those moments when the size isn't quite right, or you simply change your mind. You can read more about our Returns Policy here - https://www.nblstore.com.au/pages/shipping-returns#returns Please note that some items are not eligible for returns, exchanges, ...

  • How do I return or exchange an item?

    We offer an easy exchange process for those moments when the size isn't quite right, or you simply change your mind. In order to accept your returned items, they must be: unworn (except to try on), unused, in brand new condition with the original tags/swing tags still attached in the original p...

  • Are there any items excluded from the returns policy?

    Occasionally, some products may be excluded from the change of mind return policy. The exclusion will usually be noted on the Product page on our Site. The product(s) listed below are permanently excluded from change of mind and wrong size returns/exchanges. Made to Order Items including persona...

  • Have you received my return?

    Once your parcel is ready to be processed, we will endeavour to process your return/exchange within 2-3 business days. However, returns/exchanges may take longer in peak periods so please allow an additional 5 business days to receive notification of your exchange or your return. We will be in t...

  • How will I be refunded?

    Your order will be refunded via the same method you used to pay. Please note it may take 3-5 business days for the funds to appear in your account, depending on your financial institution and method of payment.

  • I received a wrong item.

    Please get in touch with our team by replying to your order confirmation email, or at support@nblstore.com.au To assist our team, please send through images of the product and the product swing tag/barcode label.

  • What do I do if I'm not happy with my item?

    We accept change of mind returns for most items. You can simply follow our Easy Returns process. However, please note returns must be requested and sent back within 30 days over receiving the item. You can read more about our Returns Process here - https://www.nblstore.com.au/pages/shipping-retu...