VIB Rewards
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Can I Return My Order If I Redeemed Rewards Points For A Discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account. -
Whilst we strive to reflect the currency you have selected on site, we cannot guarantee it will accurately show your choice of currency across all features of the loyalty program. Where this is the case, the default currency will be AUD. However, if you wish to proceed to checkout and purchase, y...
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Yes. Points expire 12 months after you earned them on a rolling basis. After 12 months, your points for that specific purchase will be removed if not redeemed. Note: Each time you earn points, the 12 months will start specfically for these points. For e.g. If John made a purchase in December 2022...
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How Can I Get A Birthday Reward
Add your birthday under ways to earn points on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day! *Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying... -
Exchanging your points for great rewards couldn't be easier! Simply visit https://www.nblstore.com.au/pages/rewards to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
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How Do I Sign Up For The Rewards Program?
Simply create an account here. Enter your name, email, and password. It’s free to join and you will automatically be signed up to receive the latest drops and promotions. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you ca... -
How Do Points Convert To Dollars?
100 points = $5 Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always equals $5. For Example, as a Rookie and Pro, you will earn 1 point for every dollar you spend. So, if you spend $200, you'll earn 200 points which equals $10 dollars in rewards. When y... -
How Many Personalised Jerseys Am I Entitled To If I Reach The Hall Of Fame Tier?
If you reach the Hall of Famer tier, you’re entitled to 1 personalized jersey of your choice per rolling year. For clarity; once you are in the Hall of Famer tier, you will be in that tier for one year from the date you earned it. -
Is There A Limit To How Many Points I Can Earn?
Nope! That’s the best part about being a rewards member. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales. -
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 rew...
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Once you are in Rookie, Pro, All-Star or Hall of Famer, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status or even move up a tier!
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What Are The Advantages of Becoming A Member?
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. You can also earn points for creating an account, signing up to SMS marke... -
Tiers reset after a 12 month period from date of tier entry. Rolling year is a dynamic 12-month period starting when a customer reaches a certain tier. For e.g. when you reach the All-Star tier, you will be eligible to stay in this tier for 12 months unless you move up to the Hall of Famer tier w...
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Will I Receive Points For Purchases I Made Prior To Creating My Rewards Account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!